Appointments

+ How can I schedule an appointment?

You can call us at 718-826-2020 or fill out the appointment request form.

If you call us, please have your insurance information ready. We will need the patient’s:

• Full name
• Date of Birth
• Vision insurance provider (not your medical insurance!)
• Member ID

In some cases, we may need your last four digits of your SSN.

We need to check your insurance for eligibility before we can schedule you for an appointment.

+ Why do you need to check? I already know I’m eligible!

It helps us better prepare for your visit and know how much or whether to charge you for our services. It also helps us guide you towards which frames/services are within your plan’s allowance, and which frames or services may incur an extra fee.

+ Can I walk-in?

No. To control patient intake and slow the spread of COVID-19, we aren’t taking any walk-ins. See our Covid-19 policies.

+ What do I need to bring to my appointment?

Please bring yourself and your insurance card. We can make a copy of it for your chart.

COVID-19: If you are over 18, you have to show up to your appointment alone, unless you are bringing a translator or a home-health aid. We cannot have more than one patient in the office at a time. See our Covid-19 policies.

+ What if I can't make my appointment?

Please give us a call or text to let us know. We do not double-book appointments, so every appointment is time reserved just for you. When you don’t show up to an appointment, it prevents us from seeing another patient.

+ What's your cancellation policy?

Our policy is that if the patient cancels/reschedule twice they will be charged $25.

+ I want both contact lenses and glasses, can I schedule an exam for both on the same day?

Yes, as long as there is time available to do so, you can schedule both exams on the same day.

+ Do you take Credit/Debit/AmEx?

We take credit/debit cards, but not American Express. Our card minimum is 25$. We also take cash, but no travelers checks, health debit or bank checks . No Carecredit.

Glasses

+ Can you put new lenses into my old frames?

Yes. We can send your frame to the lab, just bring them with you to your next appointment.

+ Are my glasses ready yet? How soon can I expect them?

Once your glasses are ready you will receive a text from 718-826-2020. It usually takes anywhere between a week to two weeks for your glasses to arrive back at the clinic. If it's been over two weeks since your last visit and you still have not received a text from us, please call or text us at 718-826-2020.

+ Do you do the lens cutting, fitting, etc, at your clinic?

No, we ship our lens/frames requests to our lab partners, who process them and then send them back. Once we receive your glasses, we double check the job, and then send you a text to pick up your glasses.

+ Can you repair/adjust my glasses?

In many cases we can fix minor repairs (such as a missing screw) and make adjustments (like lopsided or loosefitting glasses). Schedule an appointment with us to see what we can do. Due to Coronavirus, we do not take walk-ins.

Insurance

+ Do you take my insurance?

We take Davis Vision (HealthFirst, Fidelis, Empire BlueCross BlueShield, Affinity, Emblem Health, Guardian, etc), EyeMed, Cigna, Aetna, Spectera/March Vision (United Healthcare), VSP, Metroplus, UFT.

Please note that even if your insurance is listed above, you still need to call ahead/fill out our appointment request form so we can check your eligibility before scheduling an appointment for you.

Note: This list is currently not exhaustive. Please text us at 718-826-2020 if you are unsure if we take your insurance.

+ What if I don't have my vision insurance card?

Call your insurance company to see if they can send you a replacement for a lost card.

+ What if I don't have insurance, can I pay out of pocket?

Absolutely. Check out our list of services for out of pocket costs.

+ I'm not sure what my insurance is, can you help?

Unfortunately, we aren't able to tell you. But there are ways you can find out. Do you have your insurance card? Try calling the number on the back of your card, and asking them "What is my vision plan?".

Services

+ Can I get a copy of my prescription?

Yes. If you'd like a copy of your prescription, we will give you a copy after your appointment. We don't send out electronic copies of your prescription, due to liability issues.

+ What's the difference between a dilated exam (comprehensive) and a non-dilated exam?

With a dilated exam, the optometrist will use dilating eye-drops to widen your pupil to get a better view of the inside of your eye.

Dilating drops frequently blur vision for a length of time (usually 4-6 hours) which varies from person to person, and may make bright lights bothersome. You may want to bring a pair of sunglasses if you plan to get a dilated exam.

It is not possible for your optometrist to predict how much your vision will be affected. Because driving my be difficult immediately after an examination, it's best if you make arrangements not to drive yourself.

Adverse reaction, such as acut angle-closure glaucoma, may be triggered from the dilating drops. This is extremely rare.